COVID-19 Update from OSG USA

Possible Delivery Delays

Effective 3/26/2020- Due to COVID-19, UPS and FedEX are prioritizing package deliveries and have suspended service guarantees, therefore, items may not be delivered within expected time frames. As this is outside of OSG’s control, freight charges will not be eligible for reimbursement during this time.

For further information, please visit:

UPS Statement can be found HERE

FEDEX Statement can be found HERE


To our valued customers,

As you might have heard recently, several states have issued “shelter-in-place” and “stay-at-home” orders where OSG has locations, such as California and Illinois.

I would like to announce that OSG and its workforce will be able to continue operating as an “essential business.”

OSG is part of the supply chain providing critical infrastructure sectors. In Governor Newsom’s order, he specifically references the Memorandum on Identification of Essential Critical Infrastructure Workers during the COVID-19 Response. A review of the Memorandum identifies Critical Manufacturing as one of the 16 critical sectors. Critical Manufacturing includes “workers necessary for the manufacturing of material and products needed for medical supply chains, transportation, energy, communications, food and agriculture, chemical manufacturing, nuclear facilities, the operations of dams, water and wastewater treatment, emergency services, and the defense industrial base.” Additionally, on the Cybersecurity and Infrastructure Security Agency (“CISA”) webpage, the CISA notes that the definition of critical infrastructure is “appropriately broad to include a wide range of stakeholders who either directly or indirectly enable the functionality of the infrastructure systems.” As such, given the industries that OSG supplies, it is concluded that OSG is a business in the critical manufacturing sector.

In short, OSG will remain Open for Business!

We continue to monitor the situation as each state and local government may have different orders and definitions, and will provide updates that might impact our ability to serve you.

Yours faithfully,



Jeff Tennant